ACCOUNT_ON_HOLD

When it happens

An invoice is overdue, or Reeds has suspended the account. New bookings are refused; deliveries already moving carry on. error.hold_reason says which: overdue_invoice or reeds.

How to fix it

1. Pay the overdue invoice from the dashboard (overdue_invoice), or contact support@getreeds.co (reeds).
2. Retry with the same Idempotency-Key once the hold is lifted.

Read more: Invoices and credit limits

Example response

{
  "status": "failed",
  "error": {
    "code": "ACCOUNT_ON_HOLD",
    "message": "An invoice is overdue. New bookings are paused until it is paid.",
    "doc_url": "https://developer.getreeds.co/errors/ACCOUNT_ON_HOLD",
    "hold_reason": "overdue_invoice"
  }
}